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Delivery Policy

At Cape Agric Solutions (Pty) Ltd, we are committed to delivering your agricultural equipment, poultry systems, and event infrastructure safely, efficiently, and professionally. Please review our delivery policy to understand how our shipping, collection, and fulfillment processes operate.

1. Delivery Methods & Coverage

  • Nationwide Delivery: We offer reliable delivery options across South Africa for our range of machinery, cage systems, and event equipment.

  • Direct Factory / Warehouse Collection: Customers are welcome to collect orders directly from our designated fulfillment hubs or operational points upon prior arrangement and invoice clearance.

  • Specialized Transport: Due to the weight and dimensions of industrial items—such as multi-tier battery cages, feed grinders, pellet mills, 7x17m stretch tents, and mobile ablution units—specialized freight or flatbed transport may be required.

2. Delivery Timeframes & Dispatch

  • Dispatch Window: Orders are processed and dispatched once payment has been verified and cleared in full. Standard dispatch occurs within 2 to 5 business days for in-stock items.

  • Custom or Bulk Orders: Large-scale commercial orders, custom-configured layer cage systems (such as 480-bird or 840-bird units), or out-of-stock machinery may require custom manufacturing or lead times. Estimated delivery dates will be communicated upon order confirmation.

  • Transit Times: Transit durations vary depending on the delivery destination within South Africa. Regional or remote farming areas may require additional transit days.

3. Delivery Fees & Quotations

  • Calculated Shipping: Delivery fees are calculated based on the total weight, volume, and delivery destination of your order.

  • Quotation Process: Because agricultural machinery and event infrastructure vary significantly in size, shipping costs are often quoted separately during the checkout or invoicing process to ensure the most cost-effective rates for you.

4. Offloading, Access, and Site Requirements

  • Customer Responsibility: The customer or their designated representative must ensure that the delivery site has clear, safe, and unobstructed access for heavy commercial delivery vehicles (e.g., trucks or flatbeds).

  • Offloading Equipment: For heavy machinery, bulk cage components, or mobile units, the customer is responsible for providing adequate labor or offloading equipment (such as a forklift or crane) on-site unless prior arrangements for crane-truck delivery have been explicitly agreed upon and invoiced.

5. Inspection, Risk, and Damaged Goods

  • Transfer of Risk: The risk of loss or damage to products passes to the customer immediately upon delivery to the specified address or upon collection from our warehouse.

  • Mandatory Inspection: All goods must be thoroughly inspected by the customer or their representative at the time of delivery or collection, before signing the delivery note.

  • Reporting Discrepancies: Any visible damage, missing parts, or discrepancies must be noted on the delivery documentation and reported to us in writing within 48 hours of receipt, accompanied by photographic evidence, so we can assist with insurance claims or replacements.

6. Contact Us

If you have any questions regarding freight rates, tracking, or delivery arrangements for your order, please contact our logistics team:

• • Physical Address: Building 2, The Vineyard Office Park, Devon Valley Road, Stellenbosch, 7600 

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