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Return and Refund Policy

At Cape Agric Solutions (Pty) Ltd, customer satisfaction and product quality are at the core of our business. We strive to ensure that all agricultural machinery, multi-tier poultry housing systems, and event supplies meet strict quality and performance standards.

This Return and Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed for purchases made via our website www.capeagricsolutionsptyltd.com or directly through our sales team.

1. General Return Requirements

Because our catalog consists of industrial-grade machinery, structural poultry housing, livestock, and commercial event equipment, returns are handled on a case-by-case basis. To qualify for a return or exchange:

  • Return Window: You must initiate a return request within 7 calendar days from the date of delivery or collection.

  • Condition of Goods: Items must be unused, uninstalled, in their original condition, and accompanied by all original packaging, hardware, accessories, and manuals.

  • Proof of Purchase: A valid tax invoice or proof of payment issued by Cape Agric Solutions (Pty) Ltd is required for all returns.

2. Non-Returnable & Excluded Items

Certain product categories are strictly non-returnable due to health, safety, biosecurity, or custom manufacturing constraints:

  • Live Animals & Poultry: Due to strict veterinary health protocols and biosecurity regulations, live birds (chicks, layer hens, point-of-lay stock) and hatching eggs cannot be returned or refunded once they have left our custody or delivery vehicles.

  • Custom or Special-Order Systems: Custom-built cage configurations, modified agricultural machinery, or specialized equipment sourced specifically for a client order are non-refundable.

  • Used or Installed Products: Any equipment, cage system, or machinery that has been assembled, installed, connected to power/water supplies, or put into operational use cannot be returned unless verified as defective under warranty.

3. Defective, Damaged, or Incorrect Goods

We take great care in preparing and loading orders, but if an issue arises during transit or manufacturing:

  • Inspection Upon Receipt: Customers are required to inspect all equipment, components, and event items immediately upon receipt before signing the delivery note.

  • Reporting Period: Damaged, missing, or incorrect items must be reported to us in writing within 48 hours of delivery or collection, supported by clear photographs or video evidence.

  • Resolution: If a product or component is confirmed to be defective or damaged prior to receipt, Cape Agric Solutions (Pty) Ltd will, at its discretion, repair the defective item, supply replacement parts, or issue a full or partial refund.

4. Return Process & Logistics

  1. Submit a Request: Contact our service team at capeagricsolutionsptyltd@gmail.com or via WhatsApp at +27 81 044 6918 with your invoice number, details of the item, and the reason for return.

  2. Authorization: Once your return request is evaluated and approved, we will provide you with a Return Authorization and instructions on how to send the item back or arrange collection.

  3. Transport Costs:

    • If the return is due to our error (e.g., incorrect item sent or verified factory defect), Cape Agric Solutions (Pty) Ltd will cover the return freight charges.

    • For standard returns, exchanges, or customer cancellations, the buyer is responsible for all associated transport, shipping, and handling costs.

5. Refunds & Restocking Fees

  • Restocking Fee: Returns approved for reasons other than product defects or company error may be subject to a 10% to 15% restocking fee to cover handling, administrative, and re-inspection costs.

  • Refund Method: Approved refunds will be processed via Electronic Funds Transfer (EFT) directly into the customer’s verified bank account within 7 to 10 business days following receipt and technical inspection of the returned goods.

  • Non-Refundable Charges: Initial delivery, transport, and custom handling charges are non-refundable.

6. Contact Details for Returns

For any questions regarding returns, warranty claims, or exchanges, please contact us directly:

• • Physical Address: Building 2, The Vineyard Office Park, Devon Valley Road, Stellenbosch, 7600

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