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Privacy Policy

At Cape Agric Solutions (Pty) Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.capeagricsolutionsptyltd.com, make inquiries, or purchase our agricultural equipment, livestock housing systems, and event supplies.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy laws.

1. Responsible Party

Cape Agric Solutions (Pty) Ltd is the responsible party for the processing of your personal information collected through this website and our operational interactions.

  • Company Name: Cape Agric Solutions (Pty) Ltd

  • Physical Address: Building 2, The Vineyard Office Park, Devon Valley Road, Stellenbosch, 7600

  • Phone / WhatsApp: +27 81 044 6918

  • Email: capeagricsolutionsptyltd@gmail.com

2. Information We Collect

We collect personal information that you voluntarily provide to us when inquiring about products, requesting formal quotations, placing orders, or contacting our customer service team.

  • Contact Information: Full name, business/farm name, email address, phone/WhatsApp number, physical/delivery address, and postal code.

  • Billing & Transaction Data: Invoicing details, tax identification numbers, order history, and bank account details for processing payments or refunds.

  • Technical Data: IP address, browser type, operating system, and general website usage analytics collected via standard web cookies to improve site navigation and performance.

3. How We Use Your Information

We process your personal information only for legitimate business purposes, including:

  • Processing, fulfilling, and delivering orders for agricultural machinery, cage systems, and event equipment.

  • Generating tax invoices, quotations, and official transaction documentation.

  • Communicating order updates, delivery schedules, and customer support responses.

  • Improving our website functionality, product offerings, and customer service experience.

  • Complying with legal, tax, and regulatory obligations under South African law.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share relevant data with trusted third parties solely for business execution:

  • Logistics & Transport Partners: Freight and courier companies requiring delivery addresses and contact numbers to transport goods to your specified location.

  • Financial Services: Payment gateways and banking institutions to verify electronic funds transfers (EFT) and process payments.

  • Legal Requirements: Government or law enforcement authorities if required by law, regulation, or court order.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. Access to customer information is restricted to authorized personnel who require it to fulfill their operational duties.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and satisfy legal, accounting, or tax reporting requirements mandated by South African legislation.

7. Your Legal Rights (POPIA)

Under POPIA, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request the correction or updating of inaccurate or out-of-date information.

  • Objection & Erasure: Object to the processing of your data or request the deletion of your personal information, subject to applicable statutory retention periods.

8. Contact Information & Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is managed, please contact us:

• • Physical Address: Building 2, The Vineyard Office Park, Devon Valley Road, Stellenbosch, 7600

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