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Cape Agric Solutions (Pty) Ltd – Return & Refund Policy

Effective Date: June 25, 2010

At Cape Agric Solutions (Pty) Ltd, we take immense pride in the quality, health, and standard of our agricultural products, livestock, and fresh produce. Due to the highly perishable nature of our fresh eggs and the strict biosecurity and health protocols required for live poultry, we enforce a strict Return and Refund Policy to ensure safety, food quality, and bio-safety standards across the Western Cape.

Please review our policy details below regarding livestock, fresh produce, and order cancellations.

1. Live Poultry & Livestock Policy (Hens, Day-Old Chicks, Broilers)

  • No Returns Permitted: For biosecurity and disease control reasons, once live poultry (including Point of Lay Hens and Ross 308 Broiler Chicks) leaves our delivery vehicles or collection premises, we cannot accept returns or exchanges under any circumstances. This prevents the risk of introducing external avian pathogens back into our flocks.

  • On-Site/On-Delivery Inspection: Customers are required to inspect the health, count, and condition of all live poultry immediately upon delivery or collection. Any issues, health concerns, or discrepancies must be flagged with our transit driver or collection agent before signing the delivery note.

  • Mortality/Health Claims: In the rare event of transit mortality or visible illness noted at the exact time of delivery, a credit or replacement will be issued for those specific birds, provided it is documented immediately on the delivery manifest.

2. Perishable Produce & Fresh Eggs (Trays, Packs, Hatching Eggs)

  • Immediate Reporting: Fresh table eggs and fertile hatching eggs are highly perishable. If you receive a batch that is damaged, cracked, or subpar in quality, you must notify our customer support team within 24 hours of receipt.

  • Evidence Required: To process a refund or replacement for damaged fresh goods, please email or WhatsApp a clear photograph of the damaged produce alongside your invoice or order number.

  • Hatching Eggs Disclaimer: While we guarantee the freshness and optimal handling of our chicken hatching eggs up to the point of delivery, we cannot guarantee specific hatch rates due to external incubation variables beyond our control.

3. Order Cancellations

  • Live Poultry Orders: Because rearing, vaccinating, and logistics planning are allocated in advance for batches (e.g., 50, 150, 250, or 500 hen allotments), cancellations made less than 7 business days prior to the scheduled delivery or collection date may incur a cancellation/handling fee of up to 15% of the order value.

  • Fresh Produce/Eggs: Cancellations for wholesale egg orders must be completed at least 48 hours before the scheduled dispatch time.

4. Refunds Process

  • Approved refunds for damaged fresh goods or validly cancelled orders will be processed via Electronic Funds Transfer (EFT) back into the original bank account used for the purchase.

  • Please allow 3 to 7 business days for the funds to reflect in your account once the refund has been officially authorized by our finance department.

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Contact Our Team

If you have any questions or need to report an issue with a delivery, please reach out directly through our website or contact our Western Cape operations desk:

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